Increasing Profitability for You,
ONE PACKAGE at a TIME
Frequently Asked Questions
Do you have “consignment” inventory? [back to top]
Yes, we have inventory from ResMed, Fisher & Paykel Healthcare, Philips Respironics, Sunset Healthcare Solutions, Circadiance, Roscoe Medical, CareFusion Tiara, RemZzzs, Romax Hose, AG Industries, DeVilbiss Healthcare, Spirit Medical and Sleepnet.
Will you carry our inventory if you don’t have one of our manufacturing companies on consignment inventory? [back to top]
Yes, we will store and ship your inventory if we don’t carry a particular manufacturer inventory that you want to utilize.
Can you integrate with our Billing Software? [back to top]
Yes, in most cases we can. A simple rule to go by is if your billing software allows for exporting of files we can normally integrate to provide a seamless transfer of patient orders.
Are you integrated with medSage Technologies? [back to top]
Yes, we are already configured to receive orders automatically from medSage making the transition to our system even easier.
Can you supply our branches with goods? [back to top]
Absolutely we can. Orders will be pulled from manufacturer’s inventory and PPM will ship to the branches.
How do we get invoiced by the manufacturer for products that we have PPM ship?[back to top]
PPM will monitor usage and distribute this report to the manufacturers weekly. Manufacturing companies will then bill you at your already established pricing with the company. PPM will not be involved in your product pricing or terms.
Does our manufacturer/distributor sales representative get credit for our purchases? [back to top]
Yes they do. We run reports for the manufacturers and distributors so your local rep continues to receive credit for your purchases. No patient information is shared with these companies.
What is the setup process and how long does it take? [back to top]
Once an agreement has been executed the setup process generally takes 1 week. Orders received during this time can be stored for fulfillment and will be processed once all setup information is received and approved. If we need to perform integration with your software, besides medSage, it is usually performed in one to two weeks depending on the level of cooperation between your software provider, your IT department and PPM.
Are there any startup fees? [back to top]
No, there are no startup fees.
Can you deliver to P.O. Boxes? [back to top]
Yes, we also have Saturday delivery as well.
Do we get a delivery confirmation? [back to top]
Yes, we assure you will receive delivery confirmations on all packages shipped. If signatures are required we will pass the carriers cost to you on those packages.
Are there Packing Lists included? [back to top]
Yes, all packages will be shipped with a packing list indicating your name and your contact information if there are questions from your patient.
How is the product packaged? [back to top]
PPM uses new packaging materials. We will use our expertise in determining the best package material unless otherwise directed by you.
What is the daily cut off time for same day shipment? [back to top]
Typically it is 3:00 Eastern Time for shipments to be sent that same day. We will make every effort to get all packages out though. All packages are shipped within 1 business day.
What if a product (shipment) is lost or damaged? [back to top]
Packages are insured up to a maximum of $100 or actual replacement value if less than $100. Additional insurance can be obtained for an additional fee.
Are we locked into a contract or time commitment? [back to top]
No, there are no contracts that require you to use our services for a specified length of time.
What security measures are in place? [back to top]
The warehouse itself is protected by a monitored alarm system and a sprinkler system. Our warehouse management system utilizes high level security features including 128-bit VeriSign SSL Certification and 1024-bit RSA public keys. These security features are similar to what you would find in most bank networking and computer systems and US Military Defense Contractor’s networking and computer systems.
Are the products insured in the warehouse? [back to top]
Yes, we carry insurance on the goods within our warehouse. PPM regularly evaluates our insurance coverage limits to ensure adequate coverage is in place at all times.
Should I place your warehouse on my insurance? [back to top]
It is not necessary; however, it can be done. The decision to do so would be solely at the discretion of the customer and whether they carry “off site” insurance. Since we insure all products in our warehouse any claims would be made against our insurance. Many companies do carry off site insurance which could provide additional protection in the event of a loss.
Whose return address appears on the package? [back to top]
All labels include “Fulfillment Center” and PPM’s address on the label as well as your company’s name. All other information contained within the shipment will be the customer’s name and address.
What is the delivery time for packages? [back to top]
Typically 3-4 days, depending on where the patient is located in the country.
Where is your warehouse located? [back to top]
Our warehouse is located at 3703 Collins Lane, Louisville, KY 40245.
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